Booking Policies & Terms

Welcome to our comprehensive booking system. This platform manages reservations, customer information, room assignments, and billing across our hotel chain. Please review the following policies to understand how our service operates and your rights and responsibilities as a user.

Making Reservations

Customers may make, change, or cancel reservations through our website. When booking, you must provide accurate personal details, specify room type, number of occupants, and arrival/departure dates. All information must be complete and truthful.

Payment & Credit Card Policy

Reservations can be secured with or without credit card details. Important: Reservations without credit card information will be automatically cancelled at 7:00 PM daily if not guaranteed.

No-Show Policy

Customers who fail to arrive for their reservation will be charged as no-shows. Billing occurs automatically at 7:00 PM daily for no-show reservations.

Check-In Process

Our reservation clerks can check in customers with or without prior reservations. During check-in, checkout dates may be modified, and room assignments are made.

Check-Out & Billing

At checkout, customers may pay by cash or credit card, and customers receive a checkout statement. Late checkout fees apply - customers not checked out by the designated time will be charged for an additional night.

Additional Services & Charges

Optional charges may include:

• Restaurant charges
• Room service and laundry
• Telephone services
• Automatic key issuance
• Club facility access

Group Bookings & Corporate Rates

Travel companies can secure block bookings at discounted rates for one or more nights when reserving three or more rooms. Bills for corporate bookings are charged directly to the travel company account.

Residential Suites

For extended stays, customers may reserve residential suites instead of standard hotel rooms. Guests can occupy suites for weekly or monthly periods with special rates. Payment is structured on a weekly or monthly basis rather than daily rates.

Service Agreement

By using our reservation system, you agree to these terms and conditions. We reserve the right to modify policies with reasonable notice. All transactions are subject to our standard billing and cancellation policies as outlined above.

Data Privacy

Customer information is collected solely for reservation and billing purposes. We maintain strict confidentiality of personal details and payment information in accordance with industry standards.